Introduction
This Privacy Policy is meant to explain to you what data that Encore Mechanical, LLC (“We”, “Us”, “Our”, “Encore”, or the “Company”) is collecting from you, the data you are providing to us and how We use, store, and process it to allow you the best experience of Our Services and content (the “Services”). Encore (legal name: Encore Mechanical, LLC) collects, stores, uses and discloses certain information of individuals such as Our customers or potential customers, customers’ end-users, employees and service providers and the users of the Site.
This Policy applies to Our Services, to Our Site available at encoremechanical.com (the “Site”), the VCC Control app and HVAC Bridge Devices (the “Devices”) We provide our customers. By accepting the Terms of Use We indicate when you sign up for the Services and by using the Services, you also accept the terms of this Privacy Policy.
This Policy applies to Personal Identifiable Information (“PII” or “Personal Information”) as defined by the General Data Protection Regulation (GDPR) (EU) 2016/679 (“GDPR“), collected by Us via online resources and communications (such as this website, via e-mail, and other online tools). PII may contain. “Non-Personal Data,” as used in this Privacy Policy, is therefore any information that does not relate to a person and cannot be used to identify a person. We may also use Non-Personal Data. The limitations and requirements in this Privacy Policy on how we gather, use, disclose, transfer, and store/retain Personal Data do not apply to Non-Personal Data.
We update our policies from time to time. We will post an updated policy and post the new one on the app and on the Site, you can find “last update” time at the bottom of this page. You are welcome to check out our updates for any changes.
INFORMATION COLLECTION AND USE
We may collect and process the following Personal information about you:
This is what we need you to provide Us so we can run our services:
We collect data directly from the Devices We connect to (the AC systems and your other devices that our app impacts as you request while using our Devices and Services):
We use this information in order to enhance your experience and further improve our performance:
Other purposes for which We collect, store and process Personal Information:
IF YOU RECEIVE DIRECT MARKETING BY MISTAKE OR WITHOUT YOUR SPECIFIC CONSENT AND/OR YOU WISH TO OPT-OUT, YOU ARE REQUIRED TO CONTACT US AT info@encoremechanical.com
If you provide Personal Information for a specific purpose, We may use said Personal Information in connection with the purpose for which it was provided. For instance, if you contact Us by email, we will use the Personal Information you provide to answer your question or resolve your problem and will respond to the email address used to contact Us.
We store the Personal Information for each user while the user is subscribing to our services and while he is using the Device. We may also store the information for a limited period of time after a User no longer subscribed to the Services and using the Device if the information is necessary for the purposes for which it was collected, to satisfy legal business, tax or regulatory purposes, due to technical issues or for legitimate and lawful business purposes.
Legal Basis and Consent
without your consent where the processing is necessary to meet contractual obligations entered into by you or by a third party on your behalf or for your benefit, to comply with our legal obligations or that of our customers, and for the purposes of legitimate interests pursued by Us or Our customers.
Processing Special Categories of Personal Data (“Sensitive Data”) requires specific prior written consent from the individual. A Data Subject providing directly to us such Sensitive Data is required to sign a specific consent form. Regarding Sensitive Data that we receive by authorized third parties, we are relying on them that they have been granted Data Subject’s prior written consent to collect, create, receive, maintain, process, store, transfer and disclose to us and for our use in connection with the Services.
If you have a reasonable basis to assume that any of the above mentioned is not met, you are required to inform us, without due delay, at info@encoremechanical.com.
Disclosure and transfer of information
We may disclose your Personal Information to third parties or governmental authority:
Your Rights
If you are a resident of the EU/EEA , you have the right to obtain (i) confirmation of whether, and where, we are processing your Personal Information; (ii) information about the categories of Personal Information We are processing, the purposes for which We process your Personal Information and information as to how We determine retention periods; (iii) information about the categories of recipients with whom We may share your Personal Information. You have the right to access the Personal Information We hold about you and to ask that your Personal Information is corrected, updated, or deleted. You have the right, in certain circumstances, to receive a copy of the Personal Information in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your Personal Information to another. If you would like to exercise these rights and you are a VCC user, please email us info@encoremechanical.com
Choice
At all times, you may choose whether to provide or disclose Personal Information. If you choose not to provide mandatory by law and/or necessary data to provide the Services, you will not be able to use the Services.
Cookies policy
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Examples of cookies we use:
Data Retention
We store Personal Information as long as it is necessary to fulfil the purpose for which the data has been collected for. This means that We delete your Personal Information when such information is no longer necessary unless we have a legitimate interest to retain such data for longer period or are required to do so by any applicable law. Statistics which have been anonymized may be saved thereafter.
You can ask Us to delete information you provided while placing an order through the Site. Reach out to your sales contact within cool controls to fulfill your request or to info@encoremechanical.com .
Minors
The Site is not intended for individuals under the age of 18. Our content is aiming for a professional audience. We do not knowingly collect Personal Information from minors without the specific written consent of a parent/legal guardian. If your child is under aged, and you become aware that your child has provided Us with Personal Information without your consent, please contact Us at info@encoremechanical.com so that we can take steps to remove such information and terminate any account your child has created with Us.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2.
You can opt out of targeted advertising by:
Facebook – https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
Google – https://adssettings.google.com/authenticated?hl=iw
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.
SECURITY
We are strongly committed to protecting your Personal Information and we will take reasonable technical steps, accepted in our industry, to keep your information secure and protect it against loss, misuse, or modification. However, no network, server, database or internet or email transmission is ever fully secure or error-free. If you notice any security risks or violations, we advise you to report them to us at info@encoremechanical.com.
LINKS TO OTHER WEBSITES
This Privacy Policy does not apply to any Personal Information that you provide to third parties. This Privacy Policy applies only to Our Services and Site, it does not apply to third party’s websites or services, even if they link to Our Site or Services. The existence of a link from a third party’s website or services does not imply that we endorse or have reviewed the third-party’s websites or services. We suggest contacting such third parties directly for information on their privacy policies.
DISPUTE RESOLUTION
The laws of the State of Texas govern this Privacy Policy. The competent courts in the district of Ft Worth, Texas have exclusive jurisdiction with regard to any dispute that may arise in connection with this Privacy Policy.
PRIVACY INQUIRIES
We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and we are constantly evolving our Services to meet these demands. If you have any comments or questions regarding our Privacy Policy, or your Personal Information that we may be storing and using, please contact us at info@encoremechanical.com.
Our Contact details
Address:1957 Hart St, Southlake, TX 76092
Tel: (817) 416-2881
Email: info@encoremechanical.com
Last Update: July 2025